The Two C's: Communication and Cool

We hope you are stoked with the gear you get from us. If you aren’t just let us know and give us an opportunity to make it right. You don’t need to start hurling accusations, freak out, or make threats of starting a chargeback etc. Just take a breath and give us a shout and let us know what you are not happy about. We’ve been at this a long time. Ask around. We don’t do people dirty.

• You must notify us within 7 days of the item being delivered.
• All returns MUST have a Return Authorization from Monkey Edge prior to being sent back.
• All items must be returned in the same condition as they were received. This means if you carried the item, put on any wear, or cut something, it’s now yours forever. We also require all original packaging, inserts, hardware, and anything else that came with the item. If we don't get all the parts and packaging back, we will not accept the return. For leather goods, see additional details below.
• You are responsible for the item until it reaches us, so please send insured and packed well. If we sent it to you in a box, send it back to us in a box. If an item is damaged in transit or is lost due to poor packaging, you will have to file an insurance claim as we will not be issuing a refund and will return whatever pieces we have back to you.
• Returns must be received 14 days (21 for international orders) from the date you were issued an RA number. Returns received past that time period will be subject to refusal.
• Please allow 5-7 business days for us to process your return. You have the choice of exchange, store credit, or a refund for the cost of the item minus original shipping charges. If a refund is elected it will be to the original form of payment (credit card, PayPal, etc).

Buying and Returning Leather Gear

Please see our in-depth guidelines on ordering, handling and returning leather goods here.

Returns are subject to a 10% restocking fee!

This part can sound kinda mean, but we have learned over the years that 10% of people that cause 90% of the problems and this is addressed to them. Monkey Edge is a small business. We are not Wal-Mart or Amazon. Returns cost us money in credit card fees, labor, etc. Not to mention, it is tying up gear that could have been sold instead of being shipped back and forth. Look, we do not like to charge fees, but certain situations will warrant a restocking fee, or even an outright refusal to take an item back. Expect to see a restocking fee if you fall into one of the groups when:

• It was like that when I got it: We have had obviously used knives returned to us. If you return a used knife, or return components of an item in used state or missing, expect to get it right back in the mail. We will not take back used products or products that are missing any component of the package.
• Cork sniffers: People breaking out microscopes and wanting the same knife model sent over and over till they get a "perfect" one. Realize that various makers have different levels of fit and finish. While you might 'expect' a knife to be one thing, that doesn't always mean that is the reality of the product you are purchasing. Contact us prior buying if you have specific needs.
• Goldilocks: Similar to cork sniffers, but different in that they want to try every companies version of an item until one is juuuuuuust right
  Boomerangs: These are serial returners. We have had customers that literally return more than half of what they keep.
• Big shots: Those that start off with threats of chargebacks or ‘calling their lawyer’. Over the years we have gotten REALLY good at fighting BS disputes. We will vigorously fight them as the money from a chargeback comes out of our account.

If you fall into any of these categories, please do everybody a favor and buy your gear at a show or in person where you can see and hold it first hand. Again, this is to the 10% that cause 90% of the problems.